Service design

Practicing one full iteration of the user journey sprint with all the associated tools.

The user journey sprint

The user journey sprint allows you to optimize or create user journeys by avoiding friction points and creating magical moments.

The service designer workshop allows you to practice and replicate such a sprint in your organization.

Such training is trainer-led. The live training is available intra company.

You become certified in service design.

The price list is available per session by clicking on the blue thumbnail with a date below.

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Only the facilitated online (equivalent to 22H) is available in inter-company trainings. It consists of 5 weeks with 5 asynchronous modules, 5 video conferences.

Facilitated online

France

Français

Remi Edart

Julia Vogel

Lisa Castor

Feb

[[en]]SOLD OUT [[fr]] COMPLET

Design de service

Facilitated online

France

Français

Lisa Castor

Julia Vogel

Mar

[[en]]SOLD OUT [[fr]] COMPLET

Design de service

Facilitated online

France

Français

Lisa Castor

Julia Vogel

May

[[en]]SOLD OUT [[fr]] COMPLET

Design de service

Facilitated online

France

Français

Lisa Castor

Julia Vogel

Jun

[[en]]SOLD OUT [[fr]] COMPLET

Design de service

Facilitated online

France

Français

Lisa Castor

Julia Vogel

Aug

[[en]]SOLD OUT [[fr]] COMPLET

Design de service

All trainings calendar Need a custom training

Every team is key for success

To help your teams to transform through innovation

Sustaining
team

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Le public & les pré-requis

Anyone who wants to experiment Service Design with a User Journey Sprint to innovate by being user-centered: Web : UI / UX designer, webdesigner, webmaster, web developper ; DSI : digital project leader, product manager, product designer, product owner ; Marketing : innovation lead, product manager, experience designer, brand designer ; RH : CSR manager, transformation manager, training.

What you learn

Understand the Service Design mindset in User Journey Sprint mode.

Acquire an effective user-centric innovation methodology to quickly improve journeys.

Learn about the process and its tools.
Experiment with immersion and observation to collect user information

Identify friction points as unmet user needs.
Brainstorm improvements to the user journey and invent wow moments to create an experience
Prototype and test with the scenario service and 2D, 3D scenes.
Iterate with a roadmap. Describe the solution with the service blueprint.

Experience an agile work culture based on empathy, prototyping/testing and iteration.

These objectives are aligned with the certification skills framework Innover et transformer and the framework designguides.org
Note : designing a service is an holistic approach including digital if needed

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[[en]]The user journey map [[fr]]Le parcours utilisateur

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Last update on April 12, 2024

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The learning program

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What you get

The learners' experience

The learners' feedback invites us to develop learning by doing workshops in iteration meeting their evolving needs. You are invited to apply filters per training type and audience since June 2020.

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Digital strategist

[[en]]Soon fully automated.[[fr]]Bientôt automatisé

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Digital strategist

[[en]]Continuous feedback is critical for us, trainers.[[fr]]Le feedback continu est pour nous important, trainers

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Certified dthinking trainings

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And you publish it on your linkedin profile to gain visibility & credibility. Of course, it requires practising again and again. We help you to accelerate your growth with your new competencies!

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Meet your trainers

Adrien Fulda

Gamification & Game designer

After an engineering training enriched by 6 years abroad (Canada, Argentina, Tunisia), I worked in a large telecom group as a strategic analyst. From 2017 I apply design thinking in my intra and entrepreneurial projects.

Today, as an expert in gamification, I use these tools and this state of mind on a daily basis, at the service of users and customers. Since the beginning of 2020 I have been training in design thinking and supporting sprints, facilitating the collective intelligence of teams.

France

TOUTES LES VILLES

French

English

Spanish

France

TOUTES LES VILLES

French

English

Spanish

Bénédicte Loriaux Mathieu

Transformation des organisations | Leadership & Talent management | Mentorat soft skills & évolution pro

Philosopher and multicultural, I evolved for 15 years as Senior Talent Manager in a large industrial and international company and acquired strategic and operational expertise in all aspects of talent management.

My conviction is that organizations are alive and developing sustainably when they draw on the talents of everyone and when they bring together in a harmonious, agile and meaningful environment.

I intervene as a consultant and / or as a facilitator with methods centered on transformation by and for humans. Design Thinking is a force for meeting emerging expectations and getting teams on board for the business of tomorrow.

My mission is to support you and together bring out the best of your talent!

France

Paris

French

English

Dutch

France

Paris

French

English

Dutch

Jean Maxime Brais

Brand strategist

A creative strategist with an overdeveloped empathy entirely dedicated to producing results, Jean-Maxime has earned a reputation as a reliable, experienced and ultra-efficient designer. He has been dedicated to pushing the boundaries of branding and design for over 25 years. Available and attentive, he supports his clients on a daily basis to succeed and distinguish themselves in their respective markets.

France

Paris

French

English

France

Paris

French

English

Marie France Lefevre

Facilitatrice d'innovation

I like to build team projects, motivate, embark and draw the outlines of innovative and creative solutions face to face as well as remotely.

Through Design Thinking I support teams to focus on their customers or users to better design innovative responses. In my role as a facilitator, I am committed to enabling everyone to give the best of themselves.

Coming from the business world, I develop a pragmatic approach aimed at anchoring measurable changes in the profession and activity of the participants.

I am interested in the links between art and management and I like to explore and activate the creativity of the teams I support.‍

France

Grenoble, Dieppe

French

France

Grenoble, Dieppe

French

Julia Vogel

Anthropologue et design thinker

France

Rouen

French

English

France

Rouen

French

English

Nikitas Kindynis

Service Designer & Facilitator

Enthusiastic about Design Thinking and collaborative methods, I always enjoy transmitting this state of mind and these processes to groups of diverse origins.

My motivation is to lead you to useful discoveries and achievements of which you will be proud. And this with fluidity, pro-activity and a positive spirit!

My past experience in eCommerce, technological innovation and operational management will also help me establish connections with your own challenges.

France

TOUTES LES VILLES

French

English

France

TOUTES LES VILLES

French

English

Tania Leloup Choppy

Designer d'expériences d'apprentissage & facilitatrice

In the service of skills development for 20 years, I am passionate about designing effective learning experiences. Who says learning says human first. It is therefore naturally that I turned to positive psychology, neurosciences, emotional intelligence and collective intelligence to strengthen the power of the solutions that I design. Concerned about the performance of my projects, I integrate innovation processes such as design thinking to move forward with agility in order to deliver the solution at the right time.

France

Paris

French

France

Paris

French

Remi Edart

human being - Product Leader

Transformation catalyst enjoying facilitating and coaching teams with human-centered mindset and approaches to co-design value-driven strategies, organizations, products & services in complex cross-functional, multicultural, entrepreneurial, technological & fun environments. Support in cultural & digital transformation (V model versus agile).

Supporting the managerial transformation at the individual, team and organization levels with tailored creative leadership programs.

Worldwide

Any town

French

English

Dutch

Worldwide

Any town

French

English

Dutch

Lisa Castor

Designer de service

Avec plus de 8 ans d'expérience dans le design thinking / design de services et l'innovation, j'aide les organisations à innover et imaginer de nouveaux services responsables plus rapidement grâce à une vision holistique qui mêle : tendances marché, besoins utilisateurs, ambitions stratégique et enjeux écologiques !

France

Bordeaux

Français

English

France

Bordeaux

Français

English

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[[en]]You choose the training price
[[fr]]Vous choisissez le prix du training

[[en]]To help those least helped in this health crisis, those looking for work and the self-employed can choose the price of the design thinker workshop.[[fr]]Pour aider les moins aidés dans cette crise sanitaire, ceux en recherche d'emploi et les indépendants peuvent choisir le prix de l'atelier design thinker.

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